{"id":4065,"date":"2025-08-12T23:00:38","date_gmt":"2025-08-13T05:00:38","guid":{"rendered":"https:\/\/www.puntamitaexperience.com\/?page_id=4065"},"modified":"2026-10-04T22:30:38","modified_gmt":"2026-10-05T04:30:38","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.puntamitaexperience.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<style>.kb-row-layout-id4065_debcff-c7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4065_debcff-c7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4065_debcff-c7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id4065_debcff-c7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4065_debcff-c7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4065_debcff-c7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4065_debcff-c7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column4065_c1f14f-fa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4065_c1f14f-fa > .kt-inside-inner-col{flex-direction:column;}.kadence-column4065_c1f14f-fa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4065_c1f14f-fa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4065_c1f14f-fa{position:relative;}@media all and (max-width: 1024px){.kadence-column4065_c1f14f-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4065_c1f14f-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4065_c1f14f-fa\"><div class=\"kt-inside-inner-col\">\n<div class=\"pme-legal\">\n\n\t<header class=\"pme-legal__head\">\n\t\t<p class=\"pme-legal__eyebrow\">Legal \u00b7 Privacy notice<\/p>\n\t\t<h1>Privacy Policy<\/h1>\n\t\t<p class=\"pme-legal__meta\">Last updated: October 1, 2026<\/p>\n\t\t<p class=\"pme-legal__intro\">This policy explains what personal data Punta Mita Experience collects when you visit puntamitaexperience.com, book a tour or contact us, what we use it for, who we share it with and how you can exercise your rights.<\/p>\n\t<\/header>\n\n\t<div class=\"pme-legal__resumen\" role=\"note\">\n\t\t<p class=\"pme-legal__label\">In short<\/p>\n\t\t<ul>\n\t\t\t<li>We use your data to <strong>manage your booking<\/strong> and contact you about it by email, phone or WhatsApp.<\/li>\n\t\t\t<li><strong>We never see or store your full card number<\/strong>: payments are processed by Stripe.<\/li>\n\t\t\t<li><strong>We do not sell your data.<\/strong> We only share it with the providers that run the site: payments, email, hosting, security, analytics and advertising.<\/li>\n\t\t\t<li>You can access, correct or delete your data, object to its use, and opt out of secondary uses such as advertising by writing to <a href=\"mailto:privacidad@puntamitaexperience.com\">privacidad@puntamitaexperience.com<\/a>.<\/li>\n\t\t\t<li>We do not collect sensitive personal data.<\/li>\n\t\t<\/ul>\n\t<\/div>\n\n\t<nav class=\"pme-legal__indice\" aria-label=\"Policy contents\">\n\t\t<p class=\"pme-legal__label\">Contents<\/p>\n\t\t<ol>\n\t\t\t<li><a href=\"#controller\">Who is responsible<\/a><\/li>\n\t\t\t<li><a href=\"#data\">Data we collect<\/a><\/li>\n\t\t\t<li><a href=\"#purposes\">How we use it<\/a><\/li>\n\t\t\t<li><a href=\"#sharing\">Who we share it with<\/a><\/li>\n\t\t\t<li><a href=\"#cookies\">Cookies and similar technologies<\/a><\/li>\n\t\t\t<li><a href=\"#retention\">How long we keep it<\/a><\/li>\n\t\t\t<li><a href=\"#rights\">Your rights<\/a><\/li>\n\t\t\t<li><a href=\"#security\">How we protect it<\/a><\/li>\n\t\t\t<li><a href=\"#minors\">Minors<\/a><\/li>\n\t\t\t<li><a href=\"#changes\">Changes to this policy<\/a><\/li>\n\t\t<\/ol>\n\t<\/nav>\n\n\t<section id=\"controller\">\n\t\t<h2>Who is responsible for your personal data?<\/h2>\n\t\t<p>Punta Mita Experience, located at Marina Punta Mita, Punta de Mita, Nayarit, Mexico, is responsible for processing your personal data under Mexico\u2019s Federal Law on the Protection of Personal Data Held by Private Parties.<\/p>\n\t\t<div class=\"pme-legal__contacto\">\n\t\t\t<div><span>Privacy and data rights<\/span><a href=\"mailto:privacidad@puntamitaexperience.com\">privacidad@puntamitaexperience.com<\/a><\/div>\n\t\t\t<div><span>Bookings and questions<\/span><a href=\"https:\/\/wa.me\/523222270040\" target=\"_blank\" rel=\"noopener\">WhatsApp +52 322 227 0040<\/a><\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section id=\"data\">\n\t\t<h2>What personal data do we collect?<\/h2>\n\t\t<p>We only collect the data we need, depending on how you interact with us:<\/p>\n\t\t<ul class=\"pme-legal__datos\">\n\t\t\t<li><strong>Identity and contact details:<\/strong> first name, last name, email address and phone number with country code.<\/li>\n\t\t\t<li><strong>Booking details:<\/strong> tour, date, time and number of participants by type (for example, adults and children). We do not ask for the names of your companions.<\/li>\n\t\t\t<li><strong>Optional details:<\/strong> your home city and the hotel or area where you are staying, if you choose to share them.<\/li>\n\t\t\t<li><strong>Payment details:<\/strong> processed directly by Stripe. We never receive or store your full card number or security code.<\/li>\n\t\t\t<li><strong>Messages:<\/strong> anything you send us through the contact form, by email or on WhatsApp.<\/li>\n\t\t\t<li><strong>Reviews:<\/strong> the name, rating, comment and photos you choose to publish.<\/li>\n\t\t\t<li><strong>Technical browsing data:<\/strong> IP address, browser and device type, pages visited and cookie information.<\/li>\n\t\t<\/ul>\n\t\t<div class=\"pme-legal__nota\">\n\t\t\t<p><strong>We do not collect sensitive personal data<\/strong>, such as health information, ethnic origin or beliefs. If you choose to share health information relevant to your safety on board, we will use it for that purpose only.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n\t<section id=\"purposes\">\n\t\t<h2>How do we use your data?<\/h2>\n\t\t<h3>Purposes required to provide the service<\/h3>\n\t\t<p>These purposes are essential to fulfill your booking and do not require additional consent:<\/p>\n\t\t<ul>\n\t\t\t<li>Creating, confirming and managing your booking.<\/li>\n\t\t\t<li>Contacting you about your booking: confirmation, time changes due to tides or weather, meeting point and transportation, by email, phone or WhatsApp.<\/li>\n\t\t\t<li>Processing payments, refunds and rescheduling.<\/li>\n\t\t\t<li>Replying to the messages you send us.<\/li>\n\t\t\t<li>Protecting the site against fraud, spam and automated access.<\/li>\n\t\t\t<li>Meeting legal and tax obligations.<\/li>\n\t\t<\/ul>\n\t\t<h3>Secondary purposes (you can opt out)<\/h3>\n\t\t<ul>\n\t\t\t<li>Measuring how the site is used in order to improve it (analytics).<\/li>\n\t\t\t<li>Measuring our advertising and showing you personalized ads (remarketing) on Google and Meta platforms.<\/li>\n\t\t\t<li>Inviting you by email to review your tour, and publishing your review if you submit one.<\/li>\n\t\t\t<li>Keeping a customer history (for example, which tour you booked) to improve our service.<\/li>\n\t\t<\/ul>\n\t\t<div class=\"pme-legal__nota\">\n\t\t\t<p><strong>How to opt out:<\/strong> email <a href=\"mailto:privacidad@puntamitaexperience.com\">privacidad@puntamitaexperience.com<\/a> with the subject \u201cSecondary purposes\u201d and tell us which ones you object to. Opting out does not affect your booking. For personalized ads, you can also adjust the ad preferences in your Google or Meta account.<\/p>\n\t\t\t<p>We do not send newsletters. If we ever do, we will ask for your explicit consent first.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n\t<section id=\"sharing\">\n\t\t<h2>Who do we share your data with?<\/h2>\n\t\t<p><strong>We do not sell or rent your personal data.<\/strong> We only share it with the providers that serve us, and with authorities when required by law.<\/p>\n\t\t<div class=\"pme-legal__tabla\">\n\t\t\t<table>\n\t\t\t\t<thead>\n\t\t\t\t\t<tr><th scope=\"col\">Provider<\/th><th scope=\"col\">Purpose<\/th><th scope=\"col\">Data received<\/th><\/tr>\n\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr><td>Stripe<\/td><td data-label=\"Purpose\">Processing payments and preventing fraud<\/td><td data-label=\"Data received\">Name, email, card details and amount<\/td><\/tr>\n\t\t\t\t\t<tr><td>Google<\/td><td data-label=\"Purpose\">Analytics (Google Analytics) and ad measurement (Google Ads)<\/td><td data-label=\"Data received\">Browsing data; for purchases, your email and phone in encoded (hashed) form<\/td><\/tr>\n\t\t\t\t\t<tr><td>Meta<\/td><td data-label=\"Purpose\">Measuring and personalizing ads on Facebook and Instagram<\/td><td data-label=\"Data received\">Browsing data; for purchases, your email and phone in encoded (hashed) form<\/td><\/tr>\n\t\t\t\t\t<tr><td>Brevo<\/td><td data-label=\"Purpose\">Sending booking confirmations and notices<\/td><td data-label=\"Data received\">Name, email and message content<\/td><\/tr>\n\t\t\t\t\t<tr><td>Hostinger<\/td><td data-label=\"Purpose\">Hosting the website and its database<\/td><td data-label=\"Data received\">The data stored on the site<\/td><\/tr>\n\t\t\t\t\t<tr><td>Cloudflare<\/td><td data-label=\"Purpose\">Telling people from bots on forms (Turnstile)<\/td><td data-label=\"Data received\">IP address, browser and technical device signals<\/td><\/tr>\n\t\t\t\t\t<tr><td>WhatsApp<\/td><td data-label=\"Purpose\">Communicating with you when you message us or we contact you<\/td><td data-label=\"Data received\">Phone number, name and messages<\/td><\/tr>\n\t\t\t\t<\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t\t<p>Some of these providers process data outside Mexico, mainly in the United States. You can read their policies: <a href=\"https:\/\/stripe.com\/privacy\" target=\"_blank\" rel=\"noopener\">Stripe<\/a>, <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Google<\/a>, <a href=\"https:\/\/www.facebook.com\/privacy\/policy\/\" target=\"_blank\" rel=\"noopener\">Meta<\/a> and <a href=\"https:\/\/www.cloudflare.com\/privacypolicy\/\" target=\"_blank\" rel=\"noopener\">Cloudflare<\/a>.<\/p>\n\t\t<div class=\"pme-legal__nota\">\n\t\t\t<p><strong>Contact form protection:<\/strong> we use Cloudflare Turnstile to check that the person submitting the form is a human and not an automated program. We do not use it to track you across websites. See Cloudflare\u2019s <a href=\"https:\/\/www.cloudflare.com\/turnstile-privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Turnstile Privacy Addendum<\/a>.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n\t<section id=\"cookies\">\n\t\t<h2>What cookies and similar technologies do we use?<\/h2>\n\t\t<ul>\n\t\t\t<li><strong>Essential:<\/strong> keep your booking in the cart, remember the language you chose and allow secure payment. You cannot book without them.<\/li>\n\t\t\t<li><strong>Analytics:<\/strong> Google Analytics, to understand which pages are visited and how the site is used.<\/li>\n\t\t\t<li><strong>Advertising:<\/strong> Google Ads and the Meta pixel, to measure which ads lead to bookings and show relevant ads.<\/li>\n\t\t\t<li><strong>Security:<\/strong> Cloudflare Turnstile on the contact form.<\/li>\n\t\t<\/ul>\n\t\t<p>You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to complete a booking.<\/p>\n\t<\/section>\n\n\t<section id=\"retention\">\n\t\t<h2>How long do we keep your data?<\/h2>\n\t\t<ul>\n\t\t\t<li><strong>Bookings and payments:<\/strong> for the period required by Mexican tax law, generally five years.<\/li>\n\t\t\t<li><strong>Contact messages:<\/strong> while we handle your inquiry and for a reasonable follow-up period.<\/li>\n\t\t\t<li><strong>Reviews:<\/strong> while they are published or until you ask us to remove them.<\/li>\n\t\t\t<li><strong>Analytics and advertising data:<\/strong> according to the retention settings of each platform.<\/li>\n\t\t<\/ul>\n\t\t<p>When these periods end, we delete or anonymize your data.<\/p>\n\t<\/section>\n\n\t<section id=\"rights\">\n\t\t<h2>What are your rights and how can you exercise them?<\/h2>\n\t\t<p>You have the right to <strong>access<\/strong> your data, <strong>correct<\/strong> it if it is inaccurate, have it <strong>deleted<\/strong>, and <strong>object<\/strong> to its use for specific purposes (known in Mexico as ARCO rights). You can also withdraw your consent and limit the use or disclosure of your data.<\/p>\n\t\t<h3>How to submit a request<\/h3>\n\t\t<p>Email <a href=\"mailto:privacidad@puntamitaexperience.com\">privacidad@puntamitaexperience.com<\/a> and include:<\/p>\n\t\t<ul>\n\t\t\t<li>Your full name and the email or phone number you used to book.<\/li>\n\t\t\t<li>The right you wish to exercise and a clear description of the data involved.<\/li>\n\t\t\t<li>A document proving your identity or, if you act on behalf of someone else, your authority to do so.<\/li>\n\t\t\t<li>For corrections, the correct information.<\/li>\n\t\t<\/ul>\n\t\t<p>We will reply within 20 business days to the email address you wrote from. You can use this address for any request about your data, wherever you live.<\/p>\n\t<\/section>\n\n\t<section id=\"security\">\n\t\t<h2>How do we protect your data?<\/h2>\n\t\t<ul>\n\t\t\t<li>Encrypted connection (HTTPS) across the entire site.<\/li>\n\t\t\t<li>Payments processed on Stripe\u2019s infrastructure, certified under the PCI DSS standard.<\/li>\n\t\t\t<li>Firewall and security plugin on the server.<\/li>\n\t\t\t<li>Anti-bot verification on the contact form and safeguards against automated bookings.<\/li>\n\t\t\t<li>Access to the admin panel restricted to authorized staff.<\/li>\n\t\t<\/ul>\n\t<\/section>\n\n\t<section id=\"minors\">\n\t\t<h2>Do we collect data from minors?<\/h2>\n\t\t<p>Bookings must be made by people aged 18 or over. For minors taking part in a tour, we only record how many there are and their age range, with no names or other details.<\/p>\n\t<\/section>\n\n\t<section id=\"changes\">\n\t\t<h2>What happens if this policy changes?<\/h2>\n\t\t<p>We will publish any changes on this page and update the \u201cLast updated\u201d date. If a change requires your consent, we will ask for it before applying it.<\/p>\n\t<\/section>\n\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Legal \u00b7 Privacy notice Privacy Policy Last updated: October 1, 2026 This policy explains what personal data Punta Mita Experience collects when you visit puntamitaexperience.com, book a tour or contact us, what we use it for, who we share it with and how you can exercise your rights. 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