Cancellation Policy

Last updated: October 2, 2026

Cancel more than 24 hours in advance and you get 100% of your payment back. If you cancel less than 24 hours before departure, or don’t show up, there is no refund. If we cancel because of weather or a port closure, you choose between rescheduling at no cost and a full refund.

In short

  • More than 24 hours before departure: 100% refund or a free date change.
  • Less than 24 hours before, or no-show: no refund and no date change.
  • Weather, dangerous swell or port closure before departure: free rescheduling or a 100% refund.
  • Swell prevents entry to Hidden Beach once at the islands: the rest of the tour goes ahead and we refund $100 USD per person who paid for beach access.
  • How to request it: WhatsApp +52 322 227 0040 or email reservas@puntamitaexperience.com.

Can I cancel my booking and get a refund?

Yes, as long as you cancel more than 24 hours before your tour’s departure time.

  • More than 24 hours before departure: 100% refund of the amount paid.
  • Less than 24 hours before departure: no refund.
  • No-show: if you don’t arrive at the meeting point at the agreed time, there is no refund and the tour cannot be rescheduled.

Example: for a tour departing Saturday at 12:00 PM, you can cancel for a full refund until before 12:00 PM on Friday.

All times are local to Punta de Mita, Nayarit (Mexico Central Time, UTC−6).

Can I change the date or time of my tour?

Yes, at no cost, if you ask more than 24 hours before the original departure time. The change depends on availability for the new day and time. Less than 24 hours before departure, the tour can no longer be rescheduled.

What happens if weather or the Port Authority prevents departure?

In that case, we cancel. The tour does not depart if the forecast or the authorities indicate it is unsafe to sail, if there is dangerous swell, or if the Port Authority (Capitanía de Puerto) closes the port. The same applies to any other force majeure event.

We let you know as far in advance as possible, and you choose one of these options:

  • Reschedule at no cost, subject to availability.
  • 100% refund of the amount paid.

What happens if the swell prevents entry to Hidden Beach?

Hidden Beach (also known as Lovers Beach or Playa del Amor) can only be reached by swimming 80 m (262 ft) through a rock tunnel, and whether you can get in depends on the swell at that moment. If the tour departs normally but, once at the Marietas Islands, the swell makes entry unsafe:

  • The rest of the tour goes ahead.
  • We refund $100 USD per person who paid for beach access and could not enter.

This rule applies to:

What happens if the tide changes the departure time?

This is not a cancellation: the tour still takes place, and only the departure time changes. If the tide requires an adjustment, we send you the new time by WhatsApp or email, using the contact details in your booking.

How do I request a cancellation or a date change?

Contact us through either of these channels with the booking holder’s name and the tour date. The 24-hour window is counted from the moment we receive your message.

WhatsApp · recommended+52 322 227 0040

When and how will I receive my refund?

Once approved, the refund goes back to the payment method you used to book, through Stripe. Depending on your bank, it takes 5 to 10 business days to appear on your statement.

This applies to both full refunds and the partial refund for not being able to enter Hidden Beach.